Nordic telecommunications firm recognises Comptel as a key vendor enabling customer experience excellence for the second consecutive year
HELSINKI, Finland—14 July 2015—Comptel Corporation (OMX Helsinki: CTL1V) today announced that it has been named the “Best Performing IT Project Team” in TDC Group’s customer satisfaction programme, the TAK awards. For the second consecutive year, Denmark’s largest telecommunications operator recognised Comptel as a key vendor in its IT ecosystem helping to reinforce TDC’s strategic focus of making customer experience a top priority. Comptel’s project development team was praised, in particular, for its technical acumen and seamless collaboration with TDC and partner TCS during the rollout of TDC’s third-party fibre inventory system.
TDC was pursuing an aggressive strategy for offering fibre-based services to its existing and prospective subscriber base. To do this, TDC needed to acquire existing fibre networks from other operators, while building out its own and partnering with other fibre network owners to sell TDC’s services. In particular, TDC needed to integrate its inventory registration processes onto TREFOR’s external network after signing a contract with the utility company.
TDC, an existing FlowOne Fulfillment and EventLink customer, deployed Comptel’s Inventory solution as one of the key systems to support its new fibre strategy. The Nordic telecommunications firm also contracted Comptel’s project development team for support, analysis, configuration and delivery of specific inventory enhancements. During the testing period, Comptel’s team delivered various changes to support TDC’s program, and aided the integrator and TDC in the testing of the fibre solution.
“We entrusted Comptel to execute the most difficult yet critical aspect of the fibre inventory rollout, and the team exceeded our expectations,” said Jan Buchwald, head of IT, internal & operational support systems (OSS), TDC. “Comptel’s project development team was professional, knowledgeable and dedicated, and their tireless efforts were instrumental in the success of our new fibre program with TREFOR.”
“We are honoured to receive this award for the second year in a row, which demonstrates the shared commitment Comptel and our digital and communications service provider customers have to each other,” said Juhani Hintikka, president and CEO, Comptel. “Our work with TDC is a prime example of how Comptel manages IT complexity and reduces friction amongst operators’ most critical operational and business processes, to help them achieve optimal customer satisfaction. We look forward to continuing to help TDC innovate today to tackle their future challenges.”
• Connect with Comptel on its blog and on Twitter and LinkedIn.
• Learn more about meeting the demands of Generation Cloud customers in Comptel’s book, Operation Nexterday.
• Attend the telecommunications industry’s “anti-seminar” of the year: Comptel’s Nexterday North, taking place in Helsinki, Finland from 9-10 November 2015. Attend keynotes, impactalk sessions and industry benchmarks that will teach you how to think ahead, think again and think beyond what it means to be “a typical operator.” Press and analysts can contact firstname.lastname@example.org to register.
About Comptel Corporation
Life is digital moments. Comptel perfects these by transforming how you serve, meet and respond to the needs of “Generation Cloud” customers.
Our solutions allow you to innovate rich communications services instantly, master the orchestration of service and order flows, capture data-in-motion and refine your decision-making. We apply intelligence to reduce friction in your business.
Comptel has enabled the delivery of digital and communications services to more than 1 billion people. Every day, we care for more than 20% of all mobile usage data. Nearly 300 service providers across 90 countries have trusted us to perfect customers’ digital moments.
For more information, visit www.comptel.com.
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