New solution enables engaging customers with real-time, contextually relevant messages to enhance interactions and unlock revenue opportunities
HELSINKI, Finland — November 28, 2016 — Today at its second annual Nexterday North “anti-seminar”, Comptel Corporation (OMX Helsinki: CTL1V) launched the new FastermindTM suite to bring artificial intelligence applications for digital telcos.It recommends, predicts and automates real-time decisions for best next actions enabling customer engagement automation.
Within the suite, Fastermind Real-Time Decisioning increases revenue with automated upsell and cross-sell offers, marketing promotions, notifications and nurturing actions by targeting the right customers at the right time. Its intuitive user experience allows business users to easily configure new actions and spin up offers quickly. The end user experiences a personalised and contextual customer journey, where relevant service offers or alerts are received at the peak moment of customer value.
“The typical customer engagement approach, which relies on sending pre-scheduled campaign content to mass audiences, is not enough for today’s highly demanding customers who expect to be treated as a segment-of-one and contacted at the right moment,” said Niilo Fredrikson, EVP Intelligent Data, Comptel. “It’s about treating the customer as an individual. Customer-specific and contextually relevant engagement is a powerful tool driving customer value that bears huge revenue potential while cutting operational costs.”
Comptel customers have already seen significant benefits from using Fastermind to support customer engagement automation. The power of its real-time engagement has been evident in numerous use cases, such as 4G package offer adoption, which increased more than 300 percent over traditional targeting methods for one provider.
About Comptel Corporation
Life is digital moments. Comptel perfects these by transforming how you serve, meet and respond to the needs of “Generation Cloud” customers.
Our solutions allow you to innovate rich communications services instantly, master the orchestration of service and order flows, capture data-in-motion and refine your decision-making. We apply intelligence to reduce friction in your business.
Comptel has enabled the delivery of digital and communications services to more than 2 billion people. Every day, we care for more than 20% of all mobile usage data. Nearly 300 service providers across 90 countries have trusted us to perfect customers’ digital moments.
For more information, visit www.comptel.com.
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