HELSINKI, Finland — 6 JULY 2017 — Comptel Corporation today announced that Ooredoo Qatar and Comptel have signed agreement for self-service technology. Ooredoo is investing in the latest technology to ensure a truly next-generation customer experience for Qatar in the near future.
Thanks to a new agreement between Ooredoo and Comptel, Ooredoo will implement Comptel’s Fastermind™ solution to improve customer engagements through artificial intelligence capabilities that process and analyse in-the-moment customer data to recommend and automatically trigger the next best action.
Talking about the investment, Waleed Al-Sayed, Chief Executive Officer, Ooredoo Qatar, said: “Thanks to this technology, Ooredoo is taking another leap towards our goal of transforming our digital customer journey. Very soon we will have the ability to reach our customers in real-time, with the right messages, and interact more dynamically than ever to deliver what they need when they need it.”
Comptel’s Fastermind™ solution ensures that customers will receive more relevant and personalised notifications from Ooredoo, as well as enjoy real-time responses to service requests, promotions and more.
“Ooredoo is continuing to deliver exceptional data experience leadership in 2017 by enhancing our network and portfolio of digital services. We believe this latest technology will help further boost our customer experience and give our users the real-time service they want,” added Waleed Al-Sayed.
Juhani Hintikka, Chief Executive Officer, Comptel, said: “Comptel has a 30-year heritage in helping operators get more value out of their data, and we’re thrilled to play a role in supporting Ooredoo Qatar as it transforms its customer engagements with a data-driven approach. We look forward to seeing the impact that operators like Ooredoo can create through personalisation, both for their business and for the industry.”
The new technology is expected to be implemented soon and is the latest in a line of self-service investments the company has made this year.
About Comptel Corporation
Life is digital moments. Comptel perfects these by transforming how you serve, meet and respond to the needs of “Generation Cloud” customers.
Our solutions allow you to innovate rich communications services instantly, master the orchestration of service and order flows, capture data-in-motion and refine your decision-making. We apply intelligence to reduce friction in your business.
Comptel has enabled the delivery of digital and communications services to more than 2 billion people. Every day, we care for more than 20% of all mobile usage data. Nearly 300 service providers across 90 countries have trusted us to perfect customers’ digital moments.
For more information, visit www.comptel.com.
Ooredoo is Qatar’s leading communications company, delivering mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses. As a community-focused company, Ooredoo is guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential.
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