Popular places
Comptel for Cloud
Cloud services are growing fast and have real revenue potential but just like any other communications service provider offering, they need to be closely managed. If you can’t define and deliver your services efficiently, charge appropriately and keep your customers satisfied, this won’t be a profitable business.Comptel’s tightly integrated dynamic OSS takes you all the way from service definition to customer charging, within a Cloud context, allowing you to:
- Catalog and manage your Cloud products and services, letting you offer off-the-shelf products, features and options in a way that is comprehensible to your operational staff and to your customers.
- Manage the resources needed to provide cloud-based services, from servers to communication lines and applications, recognising and addressing capacity and performance issues early.
- Fulfill customer orders, using automated order management processes to minimize the need for human intervention. Many Cloud service offerings should be deliverable with zero human intervention in close to real time.
- Monitor and respond to customer activity using pre-defined policies, ensuring speed and consistency of response and a high quality customer experience
- Collect usage information for analysis, reporting and charging purposes.
- Rate and charge flexibly for usage and events, allowing a full range of charging mechanisms, from flat rate to usage-based charging, stepped charging, discounts and so on.
- Provide customer and operational visibility of the Cloud environment, allowing full transparency of operations, service levels, account status and so on, to maximise operational control and customer confidence.
