Popular placesBusiness Environment
Comptel operates globally in the telecom OSS (Operations Support System) markets.
The transition in business environment of telecom operators and service providers continues. Networks and services are migrating towards IP-based solutions. The convergence of fixed and mobile technologies and services, as well as the increasing role of system integrators create new business models for operators. They respond to competition by seeking new sources of revenue and by reducing non-core costs. As part of cost cutting, operators are outsourcing their IT and network functions. New revenue is generated by developing and launching new services and bringing customised service packages into the market. These changes increase the role of OSS in the operations of service providers.
In 2009, the global economic recession slowed down telecom operators' investments and weakened the demand for OSS in Europe and in the Americas. Despite the recession, there is a growing need for telecom operators to develop their services and networks. Operators need dynamic support systems to be able to launch versatile services fast and manage their life-cycle. At the same time, operators are trying to reduce costs by consolidating the network and business management systems that they have built-up over many years. In addition, next generation technologies and the building of 4G mobile networks are increasing the need for operators to invest in systems that support their new business models.
Consolidation between the OSS providers has increased the supply of broader product portfolios. In the market, many competitors are still offering only point solutions. However, there is a growing demand among telecom operators for operations-enhancing software that promotes the innovation of new services and accelerates their time-to-market.
Comptel invests in the development of its regional organisation close to customers and continues to position its offering from point solutions towards dynamic end-to-end solutions. During 2009, the proportion of Comptel personnel working in Asia increased to over one quarter of the total, and the company also significantly expanded the resources and operating area of the new customer service centre in Bulgaria.
