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Comptel operates globally in the telecom OSS (Operations Support System) markets.
The transition in business environment of telecom operators and service providers continues. Networks and services are migrating towards IP-based solutions. The convergence of fixed and mobile technologies and services, as well as the increasing role of system integrators create new business models for operators. They respond to competition by seeking new sources of revenue and by reducing non-core costs. As part of cost cutting, operators are outsourcing their IT and network functions. New revenue is generated by developing and launching new services and bringing customised service packages into the market. These changes increase the role of OSS in the operations of service providers.
In 2010, telecom operator investments turned to a slight increase globally. In developed markets, growth was generated by the rapidly increasing use of mobile broadband resulting from booming smartphone adoption. In Asia, the effects of the economic slowdown were minor as the market still has substantial room for growth. In addition, new technologies and lower prices for end-user devices enabled new services to be offered to new customer groups in the region.
In developed markets, the focus of investment shifted strongly to expanding and developing mobile broadband networks and services. As a result, many existing 3G networks were expanded and their performance was increased. In addition, 4G and LTE networks are being deployed faster than anticipated. At the same time, there is a need to invest in systems that enable flexible service packaging, selling of 3rd party services, and diverse pricing models.
New networks have also created a need to consolidate the management of networks and business systems to reduce the cost of running multiple systems in parallel as well as simplify the delivery of services to all customer segments. Alternatively, these management systems can be implemented as cloud services.
