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Comptel operates globally in the telecom OSS (Operations Support System) markets.
The transition in business environment of telecom operators and service providers continues. Networks and services are migrating towards IP-based solutions. The convergence of fixed and mobile technologies and services, as well as the increasing role of system integrators create new business models for operators. They respond to competition by seeking new sources of revenue and by reducing non-core costs. As part of cost cutting, operators are outsourcing their IT and network functions. New revenue is generated by developing and launching new services and bringing customised service packages into the market. These changes increase the role of OSS in the operations of service providers.
The growth in OSS market is estimated to have decelerated especially in Europe during 2008. In other regions, the market still developed quite favourably. Consolidation between the OSS providers has increased the supply of broader product portfolios. In the market, many competitors are still offering only point solutions. However, there is a growing demand among telecom operators for operations-enhancing software that promotes the innovation of new services and accelerates their time-to-market.
During the year 2008, Comptel strengthened its position as a leading provider of fulfillment solutions by acquiring Axiom Systems, a UK-based software product company. The acquisition gives Comptel new opportunities to capitalise operators' growing investments in new IP-based services, like VoIP and IPTV. Axiom is focused on broadband market and has a good market position in Europe as well as key customers in Asia-Pacific.
Comptel invests in the development of its regional organisation close to customers and continues to position its offering from point solutions towards dynamic end-to-end solutions. In 2008, the company established a customer service centre in Bulgaria in cooperation with a local IT service company and increased significantly the product development resources in Malaysia.
