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Comptel's expertise in mediation over the last over 20 years and our close co-operation with operators, hardware vendors and partners ensures continous advancement and adaptation of our services. Services are allocated as follows:
Standard services:
- Helpdesk services
- Problem fixing
- Account Technical Coordinator (ATC)
- Extranet
- Change request processing
- Information request processing
- New releases of core modules
- Developer's license maintenance
- Back-up copies / Version control
Optional Services:
- 24/7 Service number
- System performance check
- Assistance remote / on-site
- Version control/packaging for developer's license customers
- Service Level agreement
- Support services availability during Warranty
- Escrow
Coverage:
- Basic (support service available during office hours)
- Extended (support service available over extended office hours)
- Full (support service available 24/7)
