Orchestrating even the most complex order deliveries with ease
Service order management is a critical process in any telecoms operation - without it, no services are delivered and no revenue is generated. It has a major effect, both direct and indirect, on the profitability of the business.
Inefficient order management will produce errors which are costly to fix and which create a poor perception of the business – disastrous in a competitive market. In many cases it doesn't scale to accept high volumes of orders, leaving businesses struggling to capitalise on market success.
Absence of service order management also tends to make the introduction of new services difficult, and it will block the kind of innovation which draws in new customers; creates new revenues and slows the response to competitor initiatives.
FlowOne Fulfillment - Order Management SoftBlade
turns customer orders into delivered services. It manages the
delivery of complex orders including people, equipment and services, by
automating the process and reducing manual errors. Any sales channel can submit
an order, which is automatically assigned to a highly automated order delivery
process handling possible deviations, rollbacks or in-flight order changes.
Order Management supports multiple sales channels across various network and